Privacy Policy

Privacy policy

Personal information that you send to us through this website, or through any other means will be treated as follows.

 

E-newsletter Sign Up

We collect and use the information provided to manage the Culture Durham e-newsletter. You can unsubscribe at any time by clicking the link in the footer of our emails.

 

Who we are and what we do.

Culture Durham Partnership (CDP) is strongly committed to preserving the privacy of the people who contact it. This Data Protection and Security Policy lets you know about our policy for the collection and use of information about you and your contact with us. CDP is a voluntary partnership of cultural venues and organisations in County Durham working on behalf of the cultural and heritage sectors in the county. Our funding comes from public sector organisations. The partnership’s purpose, priorities, governance and operations are currently under review.

Our website www.culturedurham.org.uk provides information about who we are and what we do as well as information for the sector within the county.

Information for the public about cultural events and venues is provided by Visit County Durham on their website www.thisisdurham.com

 

What type of personal information do we collect and how do we collect it?

We collect the following information about you:

• Name
• Postal Address
• Telephone Number
• E-mail address
• Social Media

We collect the information when you

• Contact us via the website, in writing, by telephone or at events we organise
• Sign up for our e-newsletter
• Book attendance at one of our events online

And from

• MonsterInsights
• Business Details

 

What is our power to obtain and use the personal data?

When we collect and use your personal information we rely on one of the following:

Lawful Basis (Article 6)

• Consent: You or a legal representative have given consent.
• Contract: You have entered a contract with us.
• Legitimate Interests – the processing is necessary for the purpose of legitimate interests

 

What is your personal information used for?

We will process your personal data in accordance with the [United Kingdom’s Data Protection Legislation]. We maintain strict security standards and procedures with a view to preventing unauthorised access to your data by anyone, including our staff. We use leading technologies such as (but not limited to) data encryption, fire walls and server authentication to protect the security of your data. For all people working with us, our staff and whenever we hire third parties to provide support services, we will require them to observe our privacy standards and to allow us to audit them for compliance.

Culture Durham collects and processes information about you for the following purposes:

• Online bookings
• Statistics
• Sharing policy information and opportunities with you
• User Generated Content

 

Online communications

Any information you provide when you contact us is processed for the purpose of providing you with sector information and support from Culture Durham and keeping proper records. We also use the information to contact you if there are changes to arrangements for events you may have registered to attend.  The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.

Marketing

We may process information that you provide to us for the purpose of e-newsletters and invitations to events of interest to the cultural sector. This data may be processed for the purposes of sending you the relevant notifications and media.

• When requesting information from us online, you are agreeing to receive requested information by email, and relevant follow up information from Culture Durham, which can be unsubscribed from at any time.
• Newsletter signup – by completing our newsletter signup page you are agreeing to store information about yourself that you have provided.
• Email –We will only send you our newsletter if you specifically give us your consent to do so. The information we collect will depend on the nature of your enquiry with us.
  • We collect information only when you supply it to us by entering your details via an online form.
  • When we collect information from you, we will provide an option for you to join our mailing list. If you opt to join our mailing list we will send you the monthly Durham e-newsletter with ideas for your next break, special offers, news and events.
  • Every email you receive will carry a unsubscribe link, allowing you to opt out of any future communications. If you have any issues when trying to unsubscribe or wish to discuss data protection matters further please contact jane.hedges@culture.durham.gov.uk

The legal basis for this processing is consent and legitimate interest.

 

User Generated Content

Social Media

If you use any of our social network pages or applications or you use one of our products or services that allow interaction with social networks, we may receive information relating to your social network accounts. For instance:

• If you click on a ‘like’, ‘+1’ or ‘tweet’ or similar button in one of our websites or services, we may record the fact that you have done so. In addition, the content that you are viewing may be posted to your social network profile or feed. We may receive information about further interactions with this posted content (for example, if your contacts click on a link in the posted content), which we may associate with the details that we store about you
• If you ‘like’, ‘+1’ or similar one of our pages on a social network site, we may receive information about your social network profile, depending on your social network account privacy settings.

For more information and for details about how you can control access to your social network profile, you should view the privacy policy and other guidance available on your social network’s website.

 

Legal Obligation

In addition to the specific purposes for which we may process your personal data set out in this section, we may also process any of your personal data where such processing is necessary for compliance with regulatory and legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

 

Will your personal information be shared?

When we share your information we do it when:

• You have given consent to be opted in to third party marketing
• We may use other third party service providers to provide certain data processing services for us (acting as our authorised data processors).

Examples of authorised data processors could include billing and fulfilment partners, IT solution providers, data analytics providers who process information on our behalf for the purposes outlined above. For example, we may use the services of third parties to personalise content, send postal mail and emails, send text messages (SMS), provide marketing assistance, process credit card payments, provide fraud checking services and provide customer services.

When acting as our authorised data processors, our service providers are required to only process data in accordance with our instructions, in line with this Policy, and are subject to appropriate confidentiality and security obligations.

In addition to the specific disclosures of personal data set out in this section, we may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

 

International transfers of your personal data

We store your data on our secure servers and retain it for a reasonable period or as long as the law requires. However, your data may be stored at, and processed at a destination inside or outside the European Economic Area. By submitting your personal data, you agree to this. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Notice.

 

How do we keep your personal information secure?

The security of your personal information is important to us. This is why we follow a range of security policies and procedures to control and safeguard access to and use of your personal information.

 

How long will we keep your personal information?

This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

• Personal data that we process shall not be kept for longer than is necessary for that purpose or those purposes.
• Your personal data will be retained for 5 years following the date you cease to be a client, or longer as required to meet our regulatory obligations.
• We may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests.

 

Links to third party sites

Some of our websites may contain links to other third party websites that are not operated by us. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content, security or privacy practices of those third party websites. We strongly encourage you to view the privacy and cookie policies displayed on those third party websites to find out how your personal information may be used.

 

Cookies

By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

About Cookies

A cookie is a simple text file that is stored on a user’s computer (or mobile device) that is created when a user visits a website using a program called a browser (Chrome, Internet Explorer, Firefox or Safari).

A cookie isn’t a program itself and doesn’t actively do anything on a user’s computer. A cookie cannot be used to identify a user personally but they do contribute to improving a user’s experience of a website.

A cookie simply allows the website to read the contents of the cookie text file. The text file itself simply contains a unique identifier code; the site name and some digits and numbers.

Why are Cookies used?

Most websites will use cookies to improve the user experience by enabling the website to ‘remember’ the user, either for the duration of the visit or for repeat visits.

Cookies do lots of different jobs, such as:

• remembering what items a user may have added to a shopping basket or an itinerary as the user moves between pages on a website
• saving a user’s preferences to allow them to customise a website
• measuring what users do on a website to ascertain which parts of a website are popular, how long they spend on a website, how often users return, where they come from etc

What Cookies are used by this site?

Cookies are set by this website (first party cookies) but may also be set by other websites (e.g. YouTube) that run content on the website’s pages (third party cookies).

Cookies can be set to remember a visitor for the duration of their visit (session cookies) or to remember a visitor for repeat visits (persistent cookies).

 

What are your Information Rights?

In this Section we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries.  Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

Your principal rights under data protection law are:

(a)      the right to access;

(b)      the right to rectification;

(c)      the right to erasure;

(d)      the right to restrict processing;

(e)      the right to object to processing;

(f)       the right to data portability;

(g)      the right to complain to a supervisory authority; and

(h)      the right to withdraw consent.

You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the supply of appropriate evidence of your identity. For this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address.

In practice, you will usually either expressly agree (opt in) in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

To exercise any of these rights please contact the relevant service in the first instance.

You also have the right to request a copy of the personal information council holds about you. To do this, you can apply online or download an application form from the DCC website or you can contact the data protection team at dataprotection@durham.gov.uk

To learn more about these rights please see the ICO website.

If something goes wrong with your personal information, or you have questions about how we use it, please contact Jane Hedges at jane.hedges@culture.durham.gov.uk telephone 07584 703801

If we have not been able to deal with your complaint, you can also contact the Information Commissioner’s Office.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113 (local rate) or 01625 545 745

© Copyright Culture Durham Partnership. All Rights Reserved.